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Privacy Policy

Here at Celestine Eleven, we are committed to protecting your privacy. All personal information collected is kept securely and will not be accessible to any other users. We will only use the information collected about you lawfully (according to the Data Protection Act 1998). Celestine Eleven will not distribute your personal information with any third parties outside of its partnerships. Celestine Eleven only collects information to help process your order and provide you with a personalised shopping experience.

What we collect

We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process your order, inform you of any delays or problems and occasionally to send you special offers and promotions.

  • Your name – so we know what to call you
  • Email address – so we can email you order confirmations, delivery delays, offers etc
  • Delivery address – an obvious one
  • Telephone number – we’ll only call if we have a delivery problem or to talk to you about your order
  • Credit card details – we only ask for these when you place an order
  • Mobile number – so we can text or call you with details about your orders or where we have a question

What we do with the information we gather

We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address that you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, or mail. We may use the information to customise the website according to your interests.

Security

We use the latest secure server technology to ensure this information is protected to the highest standards. We use SagePay to protect your online order information, which has a very secure and flexible credit card payment gateway service. We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

This privacy policy sets out how Celestine Eleven uses and protects any information that you give Celestine Eleven when you use this website. Celestine Eleven is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Links to other websites

Our website may contain links to other websites of interest. Once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Change of Privacy Policy

Celestine Eleven may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.

You may choose to restrict the collection or use of your personal information by getting in touch at [email protected]

You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Celestine Eleven, 4 Holywell Lane, London EC2A 3ET, UK. If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.